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Privacy Policy

Privacy Notice

The Digital Detective Group is committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal data.

This Privacy Notice, inclusive of our General Terms of Service, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes.

Who are We?

Digital Detective Group Limited is a private limited company incorporated in England and Wales (company number 06885888) and is a ‘controller’ under the General Data Protection Regulation and the Data Protection Act 2018. Our data protection registration number is Z1897630.

Our head office is located at Motis Business Centre, Cheriton High Street, Folkestone, Kent, CT19 4QJ.

Data We Hold

We may hold data about the following people:

  • Clients
  • Suppliers and service providers
  • Enquirers
  • Advisers, consultants and other professional experts
  • Employees

How do we collect personal data from you?

We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email, live-chat or otherwise in respect of any of our products and services or during the purchasing of any such product. Additionally we also collect information from you when you sign up, enter a competition, promotion or survey or when you inform us of any other matter.

Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information, location information and unique licence numbers.

How do we Use Your Data?

We use information about you in the following ways:

  • To process orders that you have submitted to us;
  • To provide you with products and services;
  • To comply with our contractual obligations we have with you;
  • To help us identify you and any accounts you hold with us;
  • To enable us to review, develop and improve the website and services;
  • To provide customer care, including responding to your requests if you contact us with a query;
  • To administer accounts, process payments and keep track of billing and payments;
  • To detect fraud and to make sure what you have told us is correct;
  • To carry out marketing and statistical analysis;
  • To review job applications;
  • To notify you about changes to our website and services;
  • To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and
  • To inform you of service and price changes.

Retention Periods

We will keep your personal data for the duration of the period you are a customer of Digital Detective Group Ltd. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the closure of your account, we may keep your data for up to 7 years after you have cancelled your licence or services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.

Your Data Protection Rights

You have a right to see the information we hold about you. To access this you need to provide a request in writing to our data protection officer, together with proof of identity. We will usually process your request free of charge and within 30 days. However, we reserve the right to charge a reasonable administration fee and to extend the period of time by a further two months, if the request is manifestly unfounded or vexatious and / or is very complex.

Right of Erasure

You have a right to ask us to erase your personal data in certain cases (details may be found in Article 17 of the GDPR). We will deal with your request free of charge and within 30 days, but reserve the right to refuse to erase information that we are required to retain by law or regulation, or that is required to exercise or defend legal claims.

To exercise your right to erasure, please contact our data protection officer.

Who you can Complain To

If you are unhappy about how we are using your information or how we have responded to your request then initially you should contact the data protection officer; Data Protection Officer, Motis Business Centre, Cheriton High Street, Folkestone, Kent, CT19 4QJ.

If your complaint remains unresolved, then you can contact the Information Commissioner’s Office. Details are available at

Digital Detective Privacy Policy